Credit Balances Tell
a Bigger Story
A credit balance may be the result of an overpayment, duplicate payment, incorrect adjustment, payer activity, or another issue within the revenue cycle.
But the balance itself is only part of the story.
When credit balances accumulate, organizations need to understand not only what is owed, but why the balance exists, what action is appropriate, and whether similar issues are occurring elsewhere.
Jenvin takes a broader view, helping healthcare organizations manage individual balances while identifying patterns that can provide insight into the revenue cycle as a whole.
IDENTIFY
↓
UNDERSTAND
↓
RESOLVE
A Structured Approach to
Credit Balance Management
Jenvin brings greater structure and consistency to the credit balance process, from identification through resolution and ongoing improvement.
01
IDENTIFY
Understand the credit balance population.
02
PRIORITIZE
Determine where attention is needed.
03
INVESTIGATE
Review the account activity and underlying causes.
04
RESOLVE
Take the appropriate resolution action.
05
PREVENT
Use what is learned.
More Than Resolving Credit Balances
From Resolution to Insight
Resolving a credit balance is important. Understanding why it occurred can be even more valuable.
Jenvin looks beyond individual accounts to identify recurring patterns and potential opportunities for improvement. Credit balance activity can reveal issues involving payments, adjustments, billing, payer activity, or other revenue cycle processes.
By connecting account-level activity to broader patterns, organizations can gain a clearer picture of where opportunities may exist to improve processes and reduce recurring credit balances.
OPPORTUNITIES
Use those insights to identify areas for further review and process improvement.
PATTERNS
Identify recurring trends across the credit balance population.
ACCOUNT ACTIVITY
Understand what is happening within individual credit balance accounts.
Powered by CreditResolve™
Technology That Supports the Process
CreditResolve™ provides the technology foundation behind Jenvin's approach to credit balance management.
Designed specifically for healthcare, CreditResolve™ helps organize credit balance activity, support prioritization and resolution workflows, and provide greater visibility into the process.
Combined with experienced healthcare expertise, the platform helps organizations move beyond simply working accounts toward a more structured and informed approach to credit balance management.
Organize
Prioritize
Track
Identify Patterns
Built for Healthcare
Organizations
Jenvin's approach is designed to work within existing healthcare revenue cycle environments, whether an organization needs help managing an ongoing population, addressing a backlog, or adding specialized expertise.
HOSPITALS &
HEALTH SYSTEMS
Complex credit
balance populations across one or multiple facilities.
COMMUNITY
HOSPITALS
Practical support
that complements
existing resources
REVENUE CYCLE
TEAMS
Additional expertise
and capacity
when needed