Credit Balances Tell a Bigger Story
A credit balance may be the result of an overpayment, duplicate payment, incorrect adjustment, payer activity, or another issue within the revenue cycle.
But the balance itself is only part of the story.
When credit balances accumulate, organizations need to understand not only what is owed, but why the balance exists, what action is appropriate, and whether similar issues are occurring elsewhere.
Jenvin takes a broader view, helping healthcare organizations manage individual balances while identifying patterns that can provide insight into the revenue cycle as a whole.
IDENTIFY
↓
UNDERSTAND
↓
RESOLVE
A Structured Approach to
Credit Balance Management
Our Approach
Jenvin brings structure and consistency to the credit balance process, combining experienced healthcare expertise with technology designed specifically for credit balance management.
IDENTIFY
Identify credit balances and establish a clear view of the population.
PRIORITIZE
Determine where attention is needed based on financial and operational considerations.
INVESTIGATE
Review the account activity and available information to understand why the balance exists.
RESOLVE
Determine the appropriate resolution path and move the account toward completion.
PREVENT
Identify recurring patterns and opportunities to improve upstream processes.
More Than Resolving Credit Balances
From Resolution to Insight
Resolving a credit balance is important. Understanding why it occurred can be even more valuable.
Jenvin looks beyond individual accounts to identify recurring patterns and potential opportunities for improvement. Credit balance activity can reveal issues involving payments, adjustments, billing, payer activity, or other revenue cycle processes.
By connecting account-level activity to broader patterns, organizations can gain a clearer picture of where opportunities may exist to improve processes and reduce recurring credit balances.
ACCOUNT ACTIVITY
Understand what is happening within individual credit balance accounts.
PATTERNS
Identify recurring trends across the credit balance population.
OPPORTUNITIES
Use those insights to identify areas for further review and process improvement.
CreditResolve™ provides the technology foundation behind Jenvin's approach to credit balance management.
Designed specifically for healthcare, CreditResolve™ helps organize credit balance activity, support prioritization and resolution workflows, and provide greater visibility into the process.
Combined with experienced healthcare expertise, the platform helps organizations move beyond simply working accounts toward a more structured and informed approach to credit balance management.
Built for Healthcare Organizations
Jenvin Healthcare Partners works with hospitals and healthcare organizations that want greater visibility, structure, and consistency in their credit balance management process.
Whether managing a growing backlog, evaluating an existing process, or looking for additional expertise, Jenvin provides an approach designed around the realities of healthcare revenue cycle operations.
HOSPITALS & HEALTH SYSTEMS
Support for organizations managing complex credit balance populations across one or multiple facilities.
COMMUNITY HOSPITALS
A practical approach designed to complement existing revenue cycle resources.
SAFETY-NET ORGANIZATIONS
Experienced support for organizations managing complex financial and operational environments.
REVENUE CYCLE TEAMS
Additional expertise and structure to help teams manage credit balance activity more effectively.