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Enterprise Credit Balance Management for 
Healthcare Providers




 

Reduce compliance risk, accelerate resolution, and give your revenue cycle team clarity and control.

Provider-Focused Credit Balance Management

What We Solve

Credit balances are not just an accounting issue. They represent unresolved liability, compliance exposure, and operational inefficiency across the revenue cycle.

Healthcare organizations are under increasing pressure to manage credit balances accurately and consistently, often with limited staff, manual workflows, and fragmented visibility.

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We help revenue cycle teams address:

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  • Credit balances that inflate liabilities and delay revenue recognition

  • Manual, time-intensive workflows that slow refunds and increase audit risk

  • Growing backlogs with unclear ownership and prioritization

  • Limited insight into root causes driving recurring credit balances

  • Inconsistent processes across payers, systems, and departments

How We Solve It

Our approach to credit balance management is proactive, structured, and built specifically for healthcare providers.

Rather than treating credit balances as isolated transactions, we focus on identifying patterns, prioritizing risk, and improving the processes that drive recurring issues.

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Our methodology emphasizes:

  • Structured identification and classification of credit balances

  • Risk-based prioritization aligned with compliance requirements

  • Clear workflows that support timely resolution and refunds

  • Root-cause analysis that informs process improvement

  • Transparency for both operational teams and leadership

 

The result is faster resolution, reduced risk, and a more predictable revenue cycle.

CreditResolve™-Purpose-Built for Healthcare Credit Balances

CreditResolve™ is our proprietary platform designed exclusively to support healthcare organizations in managing credit balances with clarity and control.

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Unlike broad revenue cycle tools, CreditResolve™ focuses specifically on credit balance identification, prioritization, resolution, and reporting, transforming a historically reactive process into a proactive strategy.

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Key Capabilities

  • Automated credit balance identification and categorization

  • Risk-based prioritization by financial and compliance impact

  • Workflow management aligned with regulatory requirements

  • Root-cause reporting to reduce recurring balances

  • Executive-level visibility into trends and performance

Built for the Realities of Healthcare Operations

Our solutions are designed with the day-to-day realities of healthcare revenue cycle teams in mind.

We support organizations by:

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  • Reducing manual effort and administrative burden

  • Improving turnaround time for credit balance resolution

  • Strengthening compliance and audit readiness

  • Providing clear visibility into performance and trends

  • Allowing staff to focus on higher-value work​

 

We support both frontline teams and leadership, creating sustainable, long-term improvement.

Trusted by Healthcare Organizations 

Healthcare organizations partner with Jenvin Healthcare Partners to improve credit balance performance, reduce risk exposure, and bring structure to a historically complex process.

Customers
“In my role as Director of Patient Financial Services for a 480-bed safety net hospital, Kevin was a highly valued revenue cycle partner for five years. Kevin was totally focused on client service, and he and his team consistently delivered high-quality results that exceeded those of many other vendors. In addition, Kevin and his team helped us to resolve issues and meet our goals by bringing opportunities for improvements in our internal processes to our attention. Based on my experience, I would unhesitatingly recommend Kevin and his firm as a partner for revenue cycle services.”

​Dawn, Revenue Cycle Department

Let’s Strengthen Your Credit Balance Strategy

Whether you are managing an existing backlog or looking to improve compliance and process controls, we can help.

Contact Our Team
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